FocusOnMSP Tools & Templates

FocusOnMSP’s goal is to provide tools and templates that insure managed services success. To address common, and not so common, concerns that MSPs, both large and small, face everyday when selling managed services,  we offer the following resources below. You can download templates from our site, save them to your hard drive, edit them as necessary and print them for your own use.

At the request of users we regularly evaluate and develop new tools and templates. If there are tools or templates that you would find useful in your business that aren’t currently listed below, please contact us at info@focusonmsp.com and let us know what managed services tools would help your business.

CompTIA Managed Services ROI Sales Tool

One of the biggest obstacles that managed service providers face is convincing customers that they will realize a positive return on their investment. Help customers realize the positive return on their investment and ease customer concerns with the CompTIA ROI Sales Tool.

Backed by extensive research and developed in partnership with Kotler Marketing Group, the tool provides an estimated ROI and gives your customers a good idea of the money they will save by investing in managed services. While the ROI calculations apply to any organization considering managed services, the default data is especially relevant to SMBs in key industries including financial services, healthcare, manufacturing and professional services.

Try our free Managed Services ROI Tool today. Click here to learn more.

Service Level Agreement (SLA) Template

A comprehensive Service Level Agreement (SLA) is an essential requirement for the provision or receipt of any important service. It defines the parameters for the delivery of that service, for the benefit of both parties. Constructing a SLA requires careful planning and assessment of services, establishing tracking mechanisms, and interpretation and management of the SLA.

Service levels will vary among service providers and should be carefully reviewed by technical staff as well as legal counsel. This sample form is being provided in Word format to facilitate your use, revision and customization of its contents for your particular circumstances. This form and any service levels set forth in the attached service level schedule should be modified to fit your organization’s business philosophy or strategy.  This sample form may or may not be valid in your state and should be modified to meet the laws in your state.  The laws applicable to any service agreement will vary from state to state and internationally.

Click here to download our sample Service Level Agreement (SLA) template.