These
case studies cover new technologies, business practices
employee management and other topics as they relate to managed services. If you are interested in being a subject
for one of our managed services case studies, please contact us at info@focusonmsp.com.
 Harris Computer Services Stays Ahead of Problems
It had been two years since Harris Computer Services lost one of its clients, a growing marketing company that wanted help on a "break/fix" basis.
After working with a bigger company, they came back to ask for help from Harris.
Its workstations didn't have the right equipment to work well and the rapidly growing company was only attaching quick fixes to its existing system.
"They were just sort of patching things together and missed the high-level, 5,000-foot view," said Harris President Ernie Sherman. "It just toppled."
Profile on Managed Services - Nothing but NET
Nothing but NET embraced managed services in 2005—long before
most solutions providers and their customers were aware of such
market opportunities.
At first, some customers were either confused or unresponsive
to the Tempe, Ariz.-based solution provider’s new focus on
managed services.
Since then, Nothing But NET has been honored as one of the 100
fastest-growing solutions providers in North America.
Read about the methods they use to gain and keep satisfied customers.
 Profile on Managed Services - System Design Advantage
LLC
In business, as in most things in life, size has its considerable
advantages. For a large international manufacturer, being a multi-billion-dollar
company meant it could apply substantial resources in its major markets,
including developing advanced technologies.
 Corporate Network Services
Corporate Network Services Inc. completed an ambitious business
transformation that most solutions providers have yet to begin.
CNS transitioned more than a dozen companies to a managed services
platform that greatly increases system availability while generating
recurring revenue for the company. However, their journey to
managed services wasn't easy. At first, CNS customers viewed
it as nothing more than an attempt to take away onsite support.
 Jenaly Technology Group
On the surface, business had been very good for a Greenland, N.H.-based
supplier of health care and related services to New England senior
citizens and adults with developmental disabilities. Revenues
and profits have steadily grown to the point where it now operates
10 facilities in New England, with more than 250 employees and
numerous contractors. But with its increased revenues and profits
came the inevitable growth in technology requirements to support
its employees and business operations: More servers, more PCs
and more network infrastructure. The customer decided to have
Jenaly Technology Group take on more of the overall IT management
role, thus helping him and his staff spend far less time on IT
management and stay focused on the core business functions.
 TeamLogic IT
Every IT engagement has its own particular brand of distinctive
complexity. But, for the Northern Virginia franchise of TeamLogic
IT, one manufacturing customer in a highly regulated industry
presented a laundry list of difficult problems including government
regulations and requirements both in the U.S. and abroad, as
well as a highly complex IT infrastructure and large mobile workforce.
What’s more, the company’s local president wanted
to spend less money and have TeamLogic IT put in less time. For
Scott Chandler, TeamLogic IT and his team, the answer was managed
services. Find out how the shift to managed services has allowed
Chandler's people to deliver better service.
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