Focus On MSP Forum / Focus On MSP / Managed Services Products & Solutions

Are you an MSP ? ?

vshankar90 — Mon, 30 Jun 2008 01:11:44 GMT

Hi readers....emmm...MSPs....

I must clearly indicate that only VARs, MSPs should read this post... ;-) kidding....
nowadays, anyone can be an MSP....u too...yes I mean it...with the right tool, right team and the attitude to win customers, you can be a successful MSP. All it needs is patience, the market knowledge and lots and lots of customer interaction.

Small customers like retail shops, shopping malls would have 20 PCs, but they can't afford a System Engineer to continuously monitor these devices and take care of them. Thats when you come into play. You need to promise correct SLA, Monitoring, Patch the devices, manage licenses.

Now, you have your customer - what to do next ? Get the right tool.
hmmm....now now...dont think I am bragging or giving any marketing talk..trust me....
check out the new ManageEngine MSP CenterPlus

What tool can Monitor devices, Manage SLAs, Alerts, Manage customer request, Automates Technician onsite visits, Reports, License Management, Windows Patch management, Push configurations - Install softwares, restrict user access, file/folder permissions.

Well,this quote might sound familiar.....

ONE TOOL TO DO THEM ALL

(Thanks Tolkien -Lord of the Rings - One Ring to rule them all...)

I am not saying you guys to buy the product...first evaluate...then trust me..u will like the new features...then buy it....

next post....competitor talk..... watch out...

vijay

Ovum Research presents global and regional Managed Services opportunity sizing

srivatsand — Thu, 01 May 2008 20:59:56 GMT

[b]Live region wise webcast by Ovum Research[/b]

In the process of studying some oportunities for startups in the 66 billion managed services market of network management area which went from software-as-a-service to network-as-a-service fuelled by the whole software-is-the-new-hardware virtualization concept, I uncovered this live webcast on detailed regional market sizing scheduled to be conducted by Peter Hall from Ovum Research.

Looks like these folks have been at this for a while and are planning on holding four live sessions cover each of the geographies of the world.

Check it out --> http://www.ciscowebtools.com/sp/newsletters/05-2008/ovum_ms_webinar.html

What software do you use?

lyle@kortekservices.com — Thu, 18 Oct 2007 23:31:08 GMT

Just wondering what software people are using for their managed services offerings? Level Platforms, Kasaya, Microsoft System Center Essentials, etc?

LabTech MSP Software

Nemsys — Wed, 09 Apr 2008 18:23:41 GMT

LabTech is a nice alternative to the high priced MSP software packages. We found their software and thought it was a diamond in the rough because they are small but have an awesome product. It is by far the most addictive IT support tool we have found. We do not know how we delivered remote support without it.

We purchased it and implemented it at our office to support about 1500 pc's. We like it so much we are reselling it now.

Check it out at www.labtechsoft.com.

-Matt

SaaS

MSP Spotlight — Fri, 29 Feb 2008 14:40:18 GMT

A recent eWeek Channel Insider article by Sara Driscoll addresses how Despite a Forrester report claiming growth in the software-as-a-service market would slow this year, SaaS providers are seeing the opposite.

Are you still seeing growth or in your opinion is the SaaS market slowing down?

Read: SAAS Providers Dispute Forrester Report

N-able Technologies® to Deliver Next Level of Interoperability to Managed Service Providers Worldwide

jorlosky — Mon, 17 Mar 2008 09:47:39 GMT

N-able Technologies^® to Deliver Next Level of Interoperability to Managed Service Providers Worldwide

Award-winning N-central® 6.5 Managed Services Platform to Support Microsoft’s System Center Essentials 2007

Ottawa, Canada — March 17, 2008 — N-able Technologies®, the preferred supplier of remote monitoring and management software and business transformation services for managed service providers (MSPs), today announced a strategic technology and marketing agreement with Microsoft Corp. focused on its System Center Essentials 2007 product line.

The new agreement was established to make it easier for Microsoft Partners to integrate N-able’s award-winning N-central® 6.5 managed services platform with Microsoft’s System Center Essentials 2007, a set of proactive IT systems management software products and technologies designed for mid-sized businesses (up to 500 PCs and 30 servers).

“We are pleased to be working with N-able Technologies to deliver a richer user experience to our Microsoft System Center Essentials partners and customers who are also using N-central 6.5,” says JD Marymee, director of strategic alliances for Microsoft Corp. “The alignment of these two technologies will make it easier for our partners to monitor and manage their clients’ IT environments with increased efficiency and bring a new level of service automation to System Center Essentials.”

“As the move to managed services continues to gain traction worldwide and IT services automation becomes a must-have for channel partners, having the ability to scale your remote management capabilities across a wide variety of technologies and devices will be a core differentiator for our partners, says Gavin Garbutt, president and CEO, N-able Technologies. "The combined IT services automation and remote management capabilites found within N-central 6.5 and System Center Essentials will take interoperability to a new level of software excellence and bring into play a new ecosystem for today's MSPs. We are pleased to partner with Microsoft and work together to drive more managed services software innovation into the IT channel."

As part of the agreement, N-able Technologies and Microsoft will work jointly to facilitate the integration of N-central 6.5 and System Center Essentials 2007, as well as to provide the N-able partner community with technical and sales education resources to build awareness of the offerings and aid in their promotion to customers.

For more information about N-able Technologies, visit www.n-able.com or call N-able’s sales team at 1-877-655-4689. For additional information about N-able's agreement with Microsoft Corp., please call (877) 655-4689 x 361 or visit http://www.n-able.com/msp/technology/n-central/management/microsoft/.

About N-able Technologies

N-able Technologies is the preferred global supplier of remote monitoring and management technology and business transformation services for managed service providers. N-able’s proven platforms offer the right combination of technology, people and processes, which help IT service providers to deliver highly profitable managed services to small and medium-sized businesses. N-able maintains operations in North America, the U.K., Asia-Pacific and Australia. www.n-able.com

SMB Technology Deploys Kaseya to Develop a Managed Service Business

MSP Spotlight — Fri, 14 Mar 2008 15:57:17 GMT

Kaseya, a global provider of IT automation software for IT solution providers and public / private sector IT organizations, today announced that SMB Technology, a Melbourne-based IT service provider, has deployed the Kaseya solution to provide managed services to its customers in Australia. Visit: http://www.computerworld.com.au/index.php/id;1493667312 to learn more.

The MSP Geek Squad Beater

mventriello — Thu, 06 Mar 2008 12:15:12 GMT

Clean Machine's recently-launched PC Concierge service can help small business VARS and SIs protect and optimize their clients' PCs and also compete effectively against "Geek Squads" and other big box competitive threats.

This high-margin, white-labeled recurring revenue opportunity is the only remote PC care solution built from the ground-up for resellers that is also flexible enough to meet their specific needs. More details are available in the press release link below:

http://www.pccleanmachine.com/press_popup3.php

Disaster Recovery

MSP Spotlight — Thu, 21 Feb 2008 17:32:35 GMT

With disasters happening all around us (e.g. tornadoes, factory fires, etc) I found this article from CRN to be of interest because of how a disaster recovery plan helped a MSP avoid business disruption.