Focus On MSP Forum / Focus On MSP / End-User Education

Marketing to current and potential clients

MSP Spotlight — Wed, 23 Apr 2008 10:17:37 GMT

What tools (or templates) would help you to market your services to both current and potential clients?

Showing the value of managed services

PMMiller — Thu, 20 Mar 2008 11:16:00 GMT

Are other people running into this?

I'm a huge fan of the MSP model. I've been learning about, and trying to implement it for the last 2-3 years.

Problem:
No one has heard of this type of service in this area. The [i]only[/i] thing like this here is copier rentals.

What I'm running into is:
1. Small business don't want to pay a monthly fee period, no matter what the service or product.
2. They don't trust technology at all, and most are doing double duty in that everything done on the computer is also done by hand on paper.
3. The amount that small businesses are paying for technology per year is very low. Of the last 14 companies I've met with, those with 10 or less computer have not paid more than $3K per year, and the ones with between 10-25 are paying less than $7K per year. (These number include the cost of hardware)

Questions:
Any thoughts on how to show the value of managed services when businesses are investing so little into technology?

Are customers still vague on what "managed service provider" actually means?

MSP Spotlight — Wed, 09 Apr 2008 17:01:13 GMT

Are customers still vague on what "managed service provider" actually means? Are they starting to understand? Share your experience.

Qualify Customer Process

csco@employees.org — Fri, 19 Oct 2007 13:24:56 GMT

I feel that I spend too much time with "prospect" or "suspect" that don't buy. I would be intersted in learning how to better quailify them and get them to answer "what is your IT budget"?

Do you have any guide or best practice for this?

Thanks,
Bora

Do end-users of MS need more education about MS?

MSP Spotlight — Wed, 17 Oct 2007 10:37:47 GMT

Is there enough information about Managed Services out there for the consumer?