InstantForum.NET v4.1.4Focus On MSP Forumhttp://www.focusonmsp.com/forums/webmaster@comptia.orgWed, 27 Aug 2008 22:56:53 GMT20http://www.focusonmsp.com/forums/Topic185-10-1.aspxAn article in the Chicago Tribune yesterday gave tips to customers who need to call for manufacturer tech support:<br>[url]http://www.chicagotribune.com/features/lifestyle/chi-tech_support_digital_0708jul08,0,1580171.story[/url]<br><br>What struck me is advice on how to deal with condescending tech support:<br>[i]Level 2<br>These are experienced computer specialists who have been shooting a lot of trouble. Some can be brusque or condescending, especially if they perceive they're getting attitude from a know-nothing or know-it-all computer user.[/i]<br><br>An attitude like that doesn't seem like a good business approach. When a customers calls you with a immediate problem, what is the process and approach that works best? Any of the tips you wish customers were more aware of?Wed, 09 Jul 2008 10:21:49 GMTLesliehttp://www.focusonmsp.com/forums/Topic144-10-1.aspxWhat are customers looking for?Fri, 09 May 2008 09:36:29 GMTMSP Spotlight