Welcome to FocusOnMSP
Managed services is one of the fastest growing fields in the IT industry. It has become a popular service among many small and medium business owners, who increasingly turn to outside vendors for technology needs due to the high costs of supporting internal IT functions.Managed service providers (MSPs) offer companies ongoing management, monitoring and maintenance of their networks, software and hardware, and related IT services.
FocusOnMSP provides MSPs with a trusted resource to access the latest research, information and tools needed to run a successful business. It also educates end-users about the benefits of implementing managed services.
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Featured Articles
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MSPs Go Global
7/2008
In today's competitive marketplace, it is difficult enough for a managed services provider (MSP) to get its business off the ground nationally. Business relationships must be built, services perfected, clients impressed and employees paid. But what steps must an MSP take when it sets its goals higher and aims to do business on an international level?
The questions you should ask yourself before taking your MSP business global.
KPIs Vital to Performance Goals
7/2008
Key performance indicators (KPIs) are vital to helping a company meet its performance goals and maintain customer satisfaction. KPIs help companies assess their current performance in key areas and use the information gleaned to determine future actions and activities. Companies determine KPIs based on their primary goals. These may include revenue-based goals, customer perception or loyalty goals, measurable performance activities or a combination thereof. The process of defining goals and identifying which business practices contribute toward those goals is valuable for any company and helps key decision makers understand how to move those key indicators to positively affect performance.
How can KPIs help your business?
Testing is Key Part of a Disaster-Recovery Plan
This article is the second in a two-part series. - 6/2008
While having a disaster-recovery plan in place is a good start for businesses small and large, it remains worthless if the effectiveness of that plan is never tested. Consider this scenario: a hurricane is bearing down on your business’ data center; your information technology (IT) team has spent countless hours crafting a disaster-recovery plan, but never got around to testing it. What happens when a real-life disaster strikes? It’s either sink or swim.
Learn more about the importance of testing your disaster-recovery plan.
News & Site Updates
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Case Study
Profile on Managed Services - Nothing but NET
Nothing but NET embraced managed services in 2005—long before most solutions providers and their customers were aware of such market opportunities.
At first, some customers were either confused or unresponsive to the Tempe, Ariz.-based solution provider’s new focus on managed services.
Since then, Nothing But NET has been honored as one of the 100 fastest-growing solutions providers in North America.
Read about the methods they use to gain and keep satisfied customers.
Tools & Templates
Managed Services Service Level Agreement (SLA) Template
To insure managed services success, FocusOnMSP provides tools and templates to address common and not so common, concerns that MSPs, both large and small, face everyday.
A comprehensive Service Level Agreement (SLA) is an essential requirement for the provision or receipt of any important service. It defines the parameters for the delivery of that service, for the benefit of both parties. Constructing a SLA requires careful planning and assessment of services, establishing tracking mechanisms, and interpretation and management of the SLA.
Click here to learn more and to download our Managed Services SLA template.