Welcome to FocusOnMSP
Managed services is one of the fastest growing fields in the IT industry. It has become a popular service among many small and medium business owners, who increasingly turn to outside vendors for technology needs due to the high costs of supporting internal IT functions.Managed service providers (MSPs) offer companies ongoing management, monitoring and maintenance of their networks, software and hardware, and related IT services.
FocusOnMSP provides MSPs with a trusted resource to access the latest research, information and tools needed to run a successful business. It also educates end-users about the benefits of implementing managed services.
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Featured Articles
Managed Print Services – The Dealer Advantage
Only 10% of the $1.8 billion in document management services is billed by dealers, whereas 90% is provided by other document and print service providers who have long history with the corporation. These service providers have primarily focussed on providing consulting services for enterprise content management or production printing. These areas include: document strategy development, content delivery, document workflow, archiving, document delivery, forms, managed services, production printing, and transactional document outsourcing.
Some Common Client Experiences Managed Services Providers Can Expect
One of the emerging necessities in today's information technology (IT) space has been a growing reliance on managed services providers (MSPs). In a time when innovations and regulations continually emerge, making it difficult to stay informed, MSPs play an ongoing and crucial role as the informed and experienced third-party professionals. MSPs can act in a variety of roles ranging from IT consultants to outright IT providers and managers for companies of all sizes.
Learn more about the challenges MSPs face when working with customers.
Barbara Dove Follows Technology Trends
Barbara Dove has been in the IT industry for more than 20 years, and started her own company, Dove Help Desk, five years ago.
"My background is in process engineering and quality," Dove said. "If you want to make things work better, you have to understand the problems people have. Since people are challenged with many computer problems, it seemed a good place to start, so I created a help desk. My background in customer service afforded me the tools I needed to run the business."
News & Site Updates
Tools & TemplatesManaged Services Service Level Agreement (SLA) Template
To insure managed services success, FocusOnMSP provides tools and templates to address common and not so common, concerns that MSPs, both large and small, face everyday.
A comprehensive Service Level Agreement (SLA) is an essential requirement for the provision or receipt of any important service. It defines the parameters for the delivery of that service, for the benefit of both parties. Constructing a SLA requires careful planning and assessment of services, establishing tracking mechanisms, and interpretation and management of the SLA.
Click here to learn more and to download our Managed Services SLA template.
Profile on Managed Services - Nothing but NET
Nothing but NET embraced managed services in 2005—long before most solutions providers and their customers were aware of such market opportunities.
At first, some customers were either confused or unresponsive to the Tempe, Ariz.-based solution provider’s new focus on managed services.
Since then, Nothing But NET has been honored as one of the 100 fastest-growing solutions providers in North America.
Read about the methods they use to gain and keep satisfied customers.